Frequently Asked Questions

Answers to your frequently asked questions about MapMarker Online.

Sign Up/Sign In FAQ

What should I do if I haven't received an email notification after signing up?

First, check the email in your spam folder. If there is no email, regenerate a new password using Forgot Password link on the Sign In page.

What if I am not able to Sign In even after providing the valid credentials?

Please clear the cookies and browser history and try signing in again. In case, you are still not able to sign in, contact us.

Is it possible for multiple users to Sign In to https://www.mapmarker.com using credentials of a single account?

Yes, multiple users can sign in by using a single account.

Once, I sign up, is there a way for my employees to access the site without using my log in credentials?

Yes, you can create and invite more users from the Create New User option.

Do I need to sign up each month or will my credit card be automatically charged?

Your credit card will be automatically charged for the monthly fee plus any overages that occurred during the month.

Is there any support provided to assist with Sign Up/Sign In issues?

For all the issues related to Sign Up/Sign In, such as forgotten password, incorrect email address and so on, contact us.

Plans FAQ

What are the available plans?

MapMarker Online provides a free trial, Pay as you go 5K, Professional, and Enterprise plans. See Plans for more details.

What happens if the available geocodes are exhausted?

If the available geocodes are exhausted, you can continue performing only if you are on a paid plan and overages are allowed. You will be charged $0.01 per geocode in the Pay as you go 5k plan and $0.009 for the Professional plan.

Is a bill/invoice provided for the payment?

Yes, you can receive the detailed invoice for a month in the Billing & Plans section.

When does the monthly billing cycle begin?

The monthly billing cycle begins from the date of purchase of the plan.

What happens if the allotted geocodes per month are not utilized?

If you have not used all available geocodes for the month, the remaining geocodes expire.

Is it possible to upgrade to another plan?

Yes, you can upgrade from a free plan to Pay as you go 5K or Professional plan. Also, it is possible to upgrade from Pay as you go 5K to Professional plan. Visit the Billing & Plans page to upgrade the existing plan.

How can I fulfill my monthly requirements that exceed alloted monthly geocodes?

The paid plans support overages. You can perform more than 5K geocodes charged at $0.01 per geocode for Pay as you go 5K plan and perform more than 100 K geocodes charged at $0.009 per geocode for the Professional plan.

I am not able to purchase a paid plan on https://www.mapmarker.com despite having a Pitney Bowes account?

Yes, you can upgrade from a free plan to the monthly or annual pay as you go plan. Also, it is possible to upgrade from the monthly to the annual plan. Visit the Billing & Plans page to upgrade the existing plan.

How can I fulfill my monthly requirements that exceed 100 geocodes? (say 200,500,1000, or even more)?

The paid plans support overages. You can perform more than 100 geocodes charged at $0.5 per geocode for the monthly plan and $0.45 for the annual plan.

What should I do, if I accidentally sign up for MapMarker API instead of MapMarker.com?

Please contact us at mapmarkeronline@pb.com to cancel the subscription and get the refund. Also, use https://www.MapMarker.com to sign up for a paid plan for MapMarker.

I am not able to purchase a paid plan on https://www.mapmarker.com despite having a Pitney Bowes account?

In case you have a Pitney Bowes account, please use the Sign In link at the top right of https://www.mapmarker.com and after successful addition of MapMarker product and login, please upgrade to paid account from Billing & Plans page.

Why doesn’t the geocode counter reset on the first of the month?

The geocode counter is reset every month on the day, the sign up was done. For example, if a customer signs up on 5th of a month, subsequently the counter will reset on 5th of every month.

Migrating from MapMarker FAQ

Will I need to update the street/point data in MapMarker Online?

No, all data updates will occur online, eliminating the need to download and update your data.

What reference data lives behind MapMarker Online?

Currently for Street/Building level, MapMarker Online geocodes against TomTom™ Street and Point data, vintage August 2018. For Geographic/Postal level, MapMarker Online geocodes against World Geocoder (XWG), vintage June 2018. For global coverage, the World Point and World Street data sets are used.

Input Address Record FAQ

Are templates available to create my input address record?

Yes, there are templates for .csv (comma-separated values file), .shp (Shapefile) and .tab (MapInfo TAB file) formats. These can be downloaded from the Step 1: Upload File page.

Are MapInfo TAB Extended- or Link-version file formats supported?

Native and NativeX MapInfo TAB format is supported.

What type of MapInfo TAB is generated as an output?

NativeX MapInfo TAB will be generated as an output.

Are there upload requirements for TAB files?

Yes, the relevant TAB files need to be zipped together and then uploaded in ZIP file format rather than uploading the files individually. The TAB ZIP should contain the .DAT, .ID, .MAP, and .TAB files.

Are there upload requirements for Shapefile (SHP) input files?

Yes, the relevant SHP files need to be zipped together and then uploaded in ZIP file format rather than uploading the files individually. The SHP ZIP should contain the .DBF, .PRJ, .SHX, and .SHP files.

What is the maximum file size allowed for my input address record?

The maximum input record file size is 100 MB.

Does MapMarker Online support geocoding other countries besides USA?

Yes, MapMarker Online supports worldwide geocoding.

Can my input record contain non-US addresses?

Yes, your input record address file can contain non-US addresses. Make sure you include the ISO Alpha-2 or Alpha-3 country code, or the common country name for each input address, as well as mapping the Country field in Step 2: Input Options.

Upload File FAQ

My file upload is timing out, what should I do?

Try uploading a smaller file as the network connection might be flaky.

My file upload is failing, what should I do?

Check that your file is in the proper format and does not exceed 100 MB. Verify that the input file name does not contain special characters. In addition, you can check the template for your file type to confirm proper file naming and column header conventions.

Input Options FAQ

What input fields are best mapped when setting up the job?

It is highly recommended that the Address and Country fields should always be mapped.

My column headers were mapped in the input field text boxes, but I want to make changes - what do I do?

To change the mapping, first remove the field by clicking in the text box, then click on the desired column header and drag and drop into an empty text box.

Should I use separate city, state, and postcode column fields or just the full address in one field?

Both approaches are supported, but should be mapped accordingly in Step 2.

Geocoding Options FAQ

What geocoding option should be used to get the most accurate results?

MapMarker Online will automatically return the most accurate geocode available, so there is no option that needs to be set.

Geocoding Results FAQ

How will I know when my job completes?

You will receive an email indicating your job has completed. You can also check the status of your job on your dashboard.

Does the downloaded results file include the addresses that did not geocode?

Yes, the geocoded results file includes the address that did not geocode.

Where can I find the addresses that did not geocode?

From the dashboard page click Download File icon. infront of the job or from job details page, click the Download button.

My job did not produce any successful geocoded results, what should I do?

Ensure that you mapped all the required fields in Step 2. If it still fails, reach out to us at software.support@pb.com and we will look at the issue.

Miscellaneous FAQ

Does MapMarker online encrypt my data?

MapMarker online only requires an address to perform a geocode. Data uploaded at server is encrypted. We do decrypt the addresses while geocoding on secure subnet. We still recommend that you do not upload any information that contains sensitive data, including Personally Identifiable Information (PII), into our system and Pitney Bowes is not responsible for the security of any such data you may upload. If you are interested in a solution better suited to securing sensitive data, please contact us at mapmarkeronline@pb.com.

How can I get help?

For any technical issues contact us at software.support@pb.com.

For any feedback please contact us at mapmarkeronline@pb.com.